Booking Conditions
Amari Villa Booking Conditions
Any Booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
1) How To Book
Bookings should be made over the telephone and by Email.
Subject to receipt of all applicable payments (see below), your booking will be confirmed by email.
A binding contract between us comes into existence when you receive confirmation by email of the deposit payment.
English Law will apply to your contract and to any dispute which arises between us. Any dispute which arises between us must be dealt with by the Courts of England.
2. Paying For Your Villa
a. At the time of booking, payments should be made as set out below:
- A deposit of 25% of the total rental cost for the property is required to secure the booking. This deposit is non-refundable. If the booking is within 10 weeks of the date on which your rental arrangements with us are due to commence, then full payment is required.
- Should you or any member of your party be responsible for any damage to your villa , above and beyond minor accidental damage covered by the waiver payment, the cost of such damage shall be your responsibility, together with any costs or losses that may arise from not being able to rent the villa as a result of the damage caused by you.
b. Balances
The full balance of your rental must be paid not less than 10 weeks before the date on which your arrangements with us are due to commence. If you do not make all payments in full and on time (including any surcharge where applicable), we reserve the right to cancel your booking, and apply our standard cancellation charges (see point 5). If you book a rental within 10 weeks of departure, then the full rental cost must be paid at the time of booking. Please note that if you pay for your rental with a credit card or charge-card, the handling charges will be additional to the rental price.
3. If You Change Your Booking
If you wish to change your booking, please contact us as soon as possible, and we will do our best to help where possible although changes cannot be guaranteed. Please note that all changes must be confirmed by email. Where the change is possible, an amendment fee may be charged at our discretion together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
4. If You Cancel Your Booking
If you decide to cancel your rental, you must let us know in writing by email s soon as possible. Your notice of cancellation will only be effective when it is received in writing by email by us at our offices. Our standard cancellation charges will apply. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable per rental.
Period before the date when your arrangements with us are due to commence.
Cancellation charges from the date when your cancellation notice is received by us:
more than 60 days Loss of deposit
45-59 days 65%
38-44 days 75%
22-43 days 90%
21 or less days 100%
5. If we Change or Cancel Your Booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
6. The Property
You can arrive at the Property after the time specified by us on the Arrival Date for your holiday and you must leave by the time specified by us on the departure date we give you. We will let you know these times by email. If your arrival will be delayed, you must contact the person whose details are given on the booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us.
7. Your obligations
You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.
You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it shown on your booking form or detailed in other correspondence and agreed with us in advance. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for fees already paid to us in those circumstances. Any refund will be at our sole discretion.
You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs or in an emergency.
8. Holiday Behavior
Throughout your villa rental, we would ask you to consider the comfort and enjoyment of other people and third parties. Any damage or disruption caused by anti-social behavior is regarded to be the responsibility of the person concerned and Amari Villa accepts no responsibility for any such acts. Should any disruption or damage occur, any costs involved in redressing the damage must be the responsibility of the person(s) causing the disruption. We also have the right to terminate the person(s) rental arrangements, and we will not be responsible for providing any alternative arrangements, or compensation in any form, including any refunds.
9. Complaints
If you are dissatisfied with your rental in any way, please contact the property Managers, so that we can attempt to resolve the problem. If we are unable to resolve the matter in resort, details of the complaint must be communicated to Amari Villa within 28 days of your return from holiday.
10. Our Liability
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total fees you have paid for the Booking. We shall not be liable for any losses which are not a foreseeable consequence of us breaking these Booking Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
We shall not be liable to you for any personal injury or damage to or loss of personal property, except where the injury, damage or loss is caused by our negligence. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
11. Law
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.
12. General
You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent.
If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
These Booking Conditions, together with the Quote, the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and supersedes any previous agreements, arrangements or discussions.
13. Prices and Website Accuracy
Please note, the information and prices shown on our website may change from time to time. Whilst every effort is made to ensure the accuracy of the website and prices at the time of publishing regrettably errors do occasionally occur. You are therefore advised to check any details that you are uncertain of about your chosen rental (including the price) with us at the time of booking.
14. Contacting us about your holiday rental.
If you require any information or assistance, please contact us on:
telephone: U.K.: +44 (0)7973 305085
email:[email protected]
